Refund and Returns Policy

At Lakay nan Chak Gout Kremas, we want you to be completely satisfied with your purchase. If you’re not fully happy with your item, our Return Policy is designed to make the return process straightforward. Please review the guidelines below.

1. Eligibility for Returns

– Most items purchased from Lakay nan Chak Gout Kremas can be returned within 30 days of receipt for a full refund or exchange.
– Items must be unused, in their original packaging, and in the same condition as received, along with proof of purchase (receipt or order number).
– Some items, such as custom or special orders, sale items, or gift cards, may not be eligible for return. Check product descriptions for specific return eligibility.

2. Return Process

To initiate a return, please follow these steps:

– Contact our customer service team at support@lakaykrema.com within 3 days of receiving your item.
– Provide your order number and details about the product you wish to return or exchange.
– Our team will provide you with instructions on how and where to send your return package.

3. Shipping Costs for Returns

– If the return is due to a defective product or an error on our part, we will cover the return shipping costs.
– For returns due to other reasons (such as a change of mind or incorrect order), the return shipping costs are the customer’s responsibility.
– We recommend using a trackable shipping service or purchasing shipping insurance, as Lakay nan Chak Gout Kremas is not liable for items lost or damaged during return transit.

4. Refunds

– Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
– Approved refunds will be processed to your original payment method within 3-5 business days.
– Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

5. Exchanges

– If you need to exchange an item for a different size, color, or model, please contact us at support@lakaykrema.com to initiate the exchange process.
– Exchanges are subject to product availability. If the item is out of stock, we may offer a refund or suggest a similar product.

6. Damaged or Defective Items

– If you receive a damaged or defective product, please contact us right away. We will work with you to arrange for a replacement, repair, or refund.
– Please include photos or a detailed description of the issue when you reach out to us, so we can address the problem as efficiently as possible.

7. Non-Returnable Items

The following items cannot be returned:

– Custom or personalized products
– Items on sale or clearance
– Gift cards
– Opened or used items not in resellable condition

8. Late or Missing Refunds

If you haven’t received your refund after 30 business days:

1. Check your bank or credit card account again.
2. Contact your bank or credit card company, as processing times may vary.
3. If you still have not received your refund, please reach out to us at support@lakaykrema.com.

9. Contact Us

For any questions about our return policy or to start a return or exchange, please reach out to our customer service team:

– Email: support@lakaykrema.com
– Phone: 873-307-2251
– Address: 101-3550 Rue de Cherbourg
Trois-Rivières, QC
G8Y 6S6, Canada

We aim to make your return experience as smooth as possible, ensuring your satisfaction with your Lakay nan Chak Gout Kremas purchase.